Returns play an important part in our efforts to provide unbeatable customer service to "you" our valued customers.
Although the Caulicure product is unique and in many ways personal, we allow plenty of time to address your needs with a full money back guarantee. We hope you value your system for years to come.
- Items must be in original packaging and resalable condition.
- Returns will be accepted only if the return is sent within 14 days of the delivery confirmation date.
- A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
- There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
- All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
- We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.
- Please request a return by email at firstname.lastname@example.org